Shipping & Warranty Info

We Only Ship to 48 Continental US States, We do not ship to Alaska or Hawaii.

We charge for shipping on most of our plants and supplies. Some products come with free shipping already included in the price of the product. Just look at the top of each product page to see if shipping is included in the price.

Plants: Our aquatic plants and snails are shipped Monday thru Wednesday from March until weather forbids in the late fall. This is a standard practice for a business that ships aquatic plants. We cannot risk having our plants sit in a truck somewhere over the weekend.

We use FedEx Ground on plants and in some cases we use USPS for areas not covered by FedEx. FedEx will not shop to PO Boxes! If you are in California, Oregon and Washington it may take 3 or 4 days to get your plants. East coast, Midwest and Florida is typically 2 days.

The lilies we ship are semi-mature. The size of the leaves (pads) vary depending on the variety of the lily. Most arrive with active blooms but some may fall off from transplant shock. With careful planting new blooms will come back this year. This year's blooms will be small as a transplanted root system needs to become established first. Next year your blooms will be large and plentiful.

Snails: The snails are shipped from our breeder in Ohio. We cannot guarantee the live delivery of snails with our basic FedEx Ground shipping due to cargo area temperatures that may get over 120 degrees when traveling through the desert, or in heat waves anywhere in the US. We recommend you ship them 2nd or next day air. You can choose what method of shipping you would like on the pond snail page.

Warranty Information
Plants are shipped "bare root" or "soil-less". Our guarantee is for arrival of healthy, viable plants. If you should receive a plant that appears to be in unhealthy or in damaged condition, we must be notified by e-mail or phone within 24 hours of your receipt of the plant. You must also take a picture or digital image of the plants shipped to you so we can verify your claim. If not your plants will not be replaced. Some plants varieties are light sensitive and may appear slightly brown or lifeless from a day or 2 if no light and the stress of shipping. They will come back fine after a few weeks in their new home.